Core 2 Africa

Network Maintenance & Support

Core2Africa Networks provides back-to-back support and maintenance for the network equipment and OSS systems that it deploys. This includes the following activities:

  • Troubleshooting and problem resolution

  • Managing the escalation process to the vendor technical assistance centres (TAC)

  • Software updates

  • Hardware replacement

  • Network upgrades

  • Change control management

  • Incident management